Tuesday, September 8, 2009

Susan Hyland, George Langley - Videos











Products that we want to bring to India
video

How does Harmony work

video

Cultural differences in geographies -- Examples

video

Indian market moves incredibly quickly

video

Problems that arise because customer data reside in different business silos

video

A perspective on 'single view of customer'

video

People mistake CRM or Data warehouse as the corporate view of customer

video

Rules of social behaviour and their relevance to understanding customers

video

Examples of unique ID -- Australian tax and Ontario health departments

video

Importance of customer focus in a downturn

video

Cleaning up electoral rolls -- Australian example

video

Social rules and contexts have changed, not the problems of organisations

video

Achieving success in direct marketing -- Example of telecom

video

Observations about corporate governance difficulties in financial institutions

video

What's exciting in product development and research in software

video

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