Products that we want to bring to India
How does Harmony work
Cultural differences in geographies -- Examples
Indian market moves incredibly quickly
Problems that arise because customer data reside in different business silos
A perspective on 'single view of customer'
People mistake CRM or Data warehouse as the corporate view of customer
Rules of social behaviour and their relevance to understanding customers
Examples of unique ID -- Australian tax and Ontario health departments
Importance of customer focus in a downturn
Cleaning up electoral rolls -- Australian example
Social rules and contexts have changed, not the problems of organisations
Achieving success in direct marketing -- Example of telecom
Observations about corporate governance difficulties in financial institutions
What's exciting in product development and research in software
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