What do clients expect from us
More important than price and cost is the perceived value by customers
Some of the exciting projects we are working on
Our engagement with the financial services sector
Virtualisation, modularisation, and integration - three pillars that drive next wave of efficiency
What is modularisation
Many inefficiencies happen in the interfaces
On what we look for in acquisitions
Post-merger integration work for clients
The 'resources' vertical
Pressure to change and improve is a common thread among both private and public sectors
Diploma in BPO launched with IGNOU, nurses training in Africa
Two big trends in the industry
What makes someone employable in the BPO and outsourcing industry
High Performance Delivered - the Golf example
Clients demand high performance consistently
Understanding and relating to the client's culture is key, when working synergistically
On culture of companies
Examples of working with small and medium enterprises
Lot of scope for work in India
Consulting, technology, and outsourcing bundled together well to make a difference to clients' outcomes
First offshore delivery was in the Philippines, in 1985
How we shape solutions
On IT services companies buying up consulting organisations
How will the industry be over the next 10-15 years
Talent management within the organisation
We provide inputs to educational institutions to help them align the course to industry requirements
Our employees' work with Dr Reddy's Foundation
Remembering my teacher
If you stop learning, you stop growing
It is the responsibility of leaders to provide employees with learning opportunities
Successful leaders are those who have experimented
Leadership development programmes
Power of Now - a powerful concept
People don't resist change, they resist being changed
To resolve conflicts, stop taking things at face value
Conflicts are an indication that people are challenging for doing something better though emotions make things seem negative
Journey to Muktinath in the Annapoorna range in the Himalayas
Resilience, the hallmark of a leader
What differentiates high-performing companies
Not just speed, but momentum
Being too busy vs right focus
Consulting today is not just advising, but transformation
There's a lot to learn after plus two, choose what you are interested in (Tamil)
Nano is a great example of emerging market-driven innovation
There are courses on learning
Knowledge management is a base requirement for an organisation to grow
Knowledge Exchange
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