On Engineering education in India, faculty, industry-academia interaction
My message to placement officers is that the downturn is not going to last forever
When it comes to outsourcing it is economics, rather than politics, that guides businesses
Outcome-based pricing enhances revenue per employee
Communication and empathy are areas where Indian workforce can do better
BPO is a homogeneous name for heterogeneous services
Are there common misconceptions about BPOs
Does the BPO industry have a strategy
Ministers from other countries come to India to promote BPOs back home
Unique challenges of a BPO job
Reducing cost of bandwidth, increasing reliability, and cultural transformation are factors behind BPO industry's growth
The 'Rule of Three' and its application
Extremely good experience in the UK and the award we won as the Investor of the Year
We are not downsizing, but revenue increase will come from our focus on platform-based services, rather than through head-count growth
We are not downsizing, but revenue increase will come from our focus on platform-based services, rather than through head-count growth.mp4
There has been a definite change in the approach of customers towards BPOs
On whether Indian business are looking at BPOs, and also on impact of currency movements
Data protection, information security, and business continuity - how are these ensured
The shape of BPO industry as I see it 20 years later
Improvements in procurement management, and reverse auction work - examples of success
Recent order that we won is of a large utility company in the UK
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