Tuesday, August 26, 2008

Vaishali James

August 26, 1 pm

Vaishali James, DGM-Marketing, Servion Global Solutions, Chennai



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1 comment:

Murali said...

Servion’s AiQ Bags 2008 IP Contact Center Technology Pioneer Award

from Customer Interaction Solutions Magazine


Chennai, India, July 21, 2008: Servion Global Solutions, a specialist in the Customer Interaction Management (CIM) space, today announced that its product - AiQ, has bagged the 2008 IP Contact Center Technology Pioneer Award instituted by Technology Marketing Corporation’s (TMC) Customer Interaction Solutions magazine. AiQ is a complete multi-media Contact Center solution that offers a variety of services via voice, chat, e-mail, and SMS. An enterprise application, AiQ, ties information retrieval and delivery to business rules and does not limit it to the intelligence from the telephony network. This enables the business to extend its boundaries beyond the Contact Center and respond to its customers, in the most optimal fashion.


“AiQ is a highly versatile Contact Center in a box. Unlike proprietary, monolithic systems, AiQ’s layered architecture easily handles multiple channels, operations, and PBXs which provides Contact Centers the flexibility of deploying AiQ to solve immediate business needs and also to scale up over time as the business expands.” said Murali Subramanian, Vice President – Product Development, Servion Global Solutions. “We are happy that Customer Interaction Solutions magazine has acknowledged AiQ’s technological edge with the IP Contact Center Technology Pioneer Award.” he added.


Following are the most distinct features and advantages of AiQ:

Contact Center in a Box: AiQ is capable of providing one single box for all Contact Center solutions
Reduces costs by deploying one single solution for all communication requirements
Helps in initiating new methods of contacting customers
SIP Capability: AiQ supports SIP features used for Instant Messenger (IM) sessions over the internet
Easily integrates with back-end systems of the Contact Center
Cuts high costs of telephony
Universal Queuing Engine (UQE): UQE is a queuing engine that is capable of routing requests from all communication channels and having them queued in one single queue.
Increases customer satisfaction by having multi-skilled agents to customer queries
SCOPE Architecture: Multiple channels, off-shore remote handling of operations, compliance with CSTA supported TDM PBXs, and enterprise class reliability & scalability makes it unique
Helps reduce Contact Center costs
Open Standards: The design is not proprietary; works with all platforms – VoIP, SIP, PSTN, and Microsoft Windows
This feature makes it an easily deployable solution
The 2008 IP Contact Center Technology Pioneer Award recognizes companies that have created a groundbreaking, successful IP contact center product or service.

“Servion has proven to our editorial team at Customer Interaction Solutions, that AiQ is a groundbreaking IP contact center technology. AiQ has been designed with the needs of the contact center market in mind and the potential of IP behind it and deserves this significant honor,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. “With technology as the key to the success of any call center, it is my pleasure to recognize Servion for bringing advanced, pioneering technologies to market while providing high quality and superior applications.”


About Servion

Servion Global Solutions is a fast-growing company that specializes in Customer Interaction Management (CIM) solutions. With more than 400 customers and over 1000 installations spread across 41 countries, Servion’s products and solutions handle more than 500 million voice/fax/ACD/Web/e-mail interactions per month.


Servion takes a consulting-led approach to optimize customer interaction for its clients. Servion offers solutions across eight segments of the CIM industry (technology consulting, Contact Center intelligence and reports, agent productivity, outbound interaction management, self service, workforce management, quality monitoring, and process management) to a wide range of verticals such as banking and finance, telecommunications, business process outsourcing, transportation, retail, and hospitality.


These CIM solutions are delivered through Servion’s Consulting and Engineering arms using five different services - application maintenance, custom development, product development, systems integration, and research and development.


For more information, visit www.servion.com.


About Customer Interaction Solutions

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.


About TMC

Technology Marketing Corporation (TMC) is an integrated global media company helping our clients build communities in print, in-person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by nearly one million US visitors according to Quantcast* and by two to three million unique visitors each month worldwide, according to Webtrends. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Call Center 2.0 Conference and Communications Developer Conference.


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For more information about TMC, visit www.tmcnet.com.


Media Contacts
Ashok John Servion Global Solutions
Phone: +91 44 42094238 | E–mail: ashok.john@servion.com
Jan Pierret TMC
Ph: +203-852-6800, Ext. 228 | E-mail: jpierret@tmcnet.com
Anu Lakshman IPAN Servion’s PR Consultants Chennai, India
Phone: +91 44 28217294 | E–mail: anu.lakshman@ipan.com