"When you have a generic problem definition, it should be possible to cross-validate it across many domains. A wholistic system thinking is better than fragmented thinking, which is too common in organisations these days. For example, customer service is seen as a separate piece. No, it is the entire organisation. Which is what we emphasise to Servion clients. Customer service apparatus is like the woodwork for the house, something that is usually an afterthought, at a time when the home buyer has perhaps run out of funds and ideas. Similarly, companies spend a lot of time and effort in setting up manufacturing capability, marketing capability, building the brand and forming the sales team. They start thinking about service the first time a customer calls to complain."
G. Shankaran Nair, President – Corporate Strategy, Servion (www.servion.com) August 26, 1 pm
Hi CXOs, block a date! Here is a performance pit-stop!
* Do you lead performance in your domain, as a leader, professional, entrepreneur, author, a creative or innovative person, or a political leader (with clear development goals instead of divisive ones), or an elected representative (working towards a better world rather than selfish interests)? * Would you like to passionately talk about what you do? If the answer is YES to the above questions, connect right away, to schedule our meeting in Chennai. Check my Diary 2010 and block a date! Message to +91 94449 07996. Email Contact details