Wednesday, May 28, 2008

Shanmugam Nagarajan

"Currently there is a great opportunity for youngsters in India. We have been a job-hungry country for a long time, having missed on several job-creating revolutions in the past, be it the industrial revolution centuries ago, or the recent manufacturing revolution. Even the IT revolution that began in the late 1980s benefited only the tech-savvy few. The current revolution, which we call the BPO (business process outsourcing) can open up the future for our youngsters to the global jobs. Those who have already joined the revolution have been seeing drastic improvements in the socio-economic conditions of their families. However, to hold on to the knowledge careers spawned by this revolution, expertise needs to be built by the individuals and the industry as a whole. Building expertise is possible only through long-term tenure, which is eluding the industry today. The alarming attrition levels, caused by the frequent job-changes, can lead to the whole industry becoming shallow in its expertise level."

Shanmugam Nagarajan, Co-founder and Chief People Officer, 24/7 Customer
May 28, 1 pm

1 comment:

Murali said...

About Nags...

S Nagarajan is the co founder and Chief People Officer of 24/7 Customer, based in India. Nags (as he is known in the industry) leads 24/7 Customer's workforce of over 5650 employees that delivers offshore-based services for Global 1000 companies. Through a consistent focus on operational excellence Nags has been instrumental in building 24/7 Customer into a strong player in the ITES/BPO space.

Prior to 24/7 Customer, Nagarajan co-founded the US based Business Evolution (BEI), a provider of integrated customer interaction technology. Nags played an active role in the development and marketing of BEI's products from the company's inception.

Nagarajan also held various technical and senior management positions for IT projects in the US, Europe, and India at companies such as Comsys Technical Services, Churchill Insurance Co. and Tata Consultancy Services. While at Tata Consultancy Services, he led the development of various versions of the famous financial accounting software EX. At Churchill Insurance in London, he led the development of customer communication software. Nagarajan has a Master's Degree in computer applications from PSG College of Technology, Coimbatore, a professional degree in statistics from Loyola College Chennai, and more than 17 years of experience in offshore based services.

Nagarajan is a widely recognized thought leader in the offshore BPO industry who shares his views in various industry forums and also delivers guest lectures at leading management institutes.
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