Tuesday, January 15, 2008

Sashi Kumar

"The confluence of deep technical skills and customer management make technical support a serious career option for today's engineers."

Sashi Kumar, General Manager, Microsoft Global Technical Support Center, India
January 17, 3 pm


Murali said...

About Sashi...

Sashi Kumar is General Manager at the Microsoft Global Technical Support Center, India and was instrumental in its establishment in May 2003. He has been a part of the IT industry for over fifteen years. In his current role at the Microsoft Global Technical Support Center, Sashi is responsible for a wide spectrum of management functions such as customer satisfaction, fiscal improvements, talent acquisition, service delivery, quality and employee satisfaction.
Prior to assuming his role at Microsoft Global Technical Support Center, Sashi Kumar was the Senior Director of Industry Verticals at Microsoft India where he managed the finance, telecom and academia verticals. Sashi first assignment with Microsoft was in 1996 as an Account Manager for the Enterprise Customer Unit of the southern and eastern regions.
Promoted to Regional Manager for the South in 1997, Sashi laid the foundation for strategic relationships with Infosys, Wipro and Satyam, converting them from competing accounts to referral sites for large scale deployment of Microsoft products and technology. During this time he scaled up revenues while establishing offices and teams based in Bangalore, Chennai and Hyderabad and was also responsible for building emerging markets like Sri Lanka. In 1999, he became Head of Operations for the South and in 2000 Sashi assumed the position of Senior Director, Sales.
Sashi started his career at Wipro Infotech Limited’s Enterprise Sales division going on to work for companies such as IBM India and Sutherland Global Services Inc. in New York.
Sashi holds a Bachelors Degree in Technology (Applied Electronics and Instrumentation Engineering) from the Government Engineering College, Trivandrum. Sashi’s other interests include customizing automobiles and collecting rare antiques.

Murali said...

About the co..

The Microsoft Global Technical Support Centre (GTSC) India is based in Bangalore and was established in October 2003. The GTSC is an integral part of Microsoft’s Customer Service and Support (CSS) organization, which has a presence in the Americas, EMEA, APAC and Greater China. Microsoft GTSC provides technical resolution services to Microsoft’s English-speaking customers and partners across diverse customer segments and geographies.

Microsoft's Support organization delivers exceptional product assistance to Microsoft customers around the globe. The support teams work under three broad categories – Customer, Enterprise and Product Support. The Customer Support segment works directly with home users and consumers to respond to queries about Microsoft products and services. The Enterprise support segment finds solutions to the tough technical challenges that face Microsoft's large-enterprise customers. The team provides proactive access to the professional services and technical expertise that large enterprises need to help maximize business value. The Product Support segment assists Microsoft’s business customers to ensure complete resolution of technical problems.

Microsoft’s India Global Technical Support Centre has a unique ‘tear and build’ lab in Bangalore that allows engineers to simulate customers’ complex multi-vendor infrastructure environments. This offers capabilities to remotely design and test solutions before implementing them at the customer location. This lab is connected to over 3000 high end servers in the other GTSC locations worldwide. It has the ability to scale up to connect blade centers as well as clustered servers using iSCSI technology for multi-terra databases and supports heterogeneous computing environments by hosting third-party operating systems and applications.
Anna R Beck
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