Tuesday, November 27, 2007

The world owes a debt to India

"India gave the world 'zero'. Without 'zero', there is no IT."

Satendra M (Dan) Gupta, Chairman and CEO of UST Global

November 26, over dinner

Dan Gupta


Murali said...

Dan's bio...

Satendra M (Dan) Gupta, Chairman and CEO of UST Global, has over 40 years of experience in the IT industry, having held executive positions in the US, Japan, Hong Kong, Singapore, and India. He joined UST Global in 2002 after four decades with IBM. Here, his executive experience included responsibilities for Operations, Off-shore Software Development, New Business Development, and Marketing. Dan's pan Asian IT experience provides significant insight for the UST Global operations in the Asian region.

In addition to his responsibilities as Chairman and CEO, Dan Gupta plays a key role in determining the company's long-term business strategies. He is personally involved with key client relationships as well as leading industry associations and thought leaders. He personifies our values and culture, and cultivates those qualities throughout the organization by leading a mentor program.

Mr. Gupta joined UST Global after four decades with IBM where his executive experience included responsibilities for operations, offshore software development, new business development and marketing.

In 1996, he was part of IBM's executive team in the Internet Division, which created IBM's internet strategy. Later, in IBM Global Services, he was the executive responsible for IBM's activities in the $11 Trillion Global Trade Services. His positions also included General Manager, IBM South Asia; Director of Offshore Operations, Asia South Pacific; Director of New Business Development, Asia Pacific Group; and Regional Director of Marketing, Asia South Region. Given his deep Asia experience and intensive India expertise, he provides significant insight for UST Global operations, strategy, and identity in the marketplace.

Dan is a graduate of the Harvard Business School and a member of the honor roll at the Harvard Business School Club of Greater New York. He is also a member of the Economic Club of New York and the Chairman’s Circle of U.S. India Business Council. Dan’s tremendous experience and keen focus on values and culture in the company are one of the key drivers in the growth of UST Global.

Murali said...

Tue, Nov 27, 2007 at 5:50 PM
To: arun.subramony at ustri.com
Cc: Rekha Menon Ajit
Hi Arun

A few questions... for a possible e-mail interview (my notes in brackets)
0) First, the history, in brief, of how you rode the trough (97-99, only 3 out of 900 survived - six things that helped in the transformation)
1) Client acquisition
2) Hybrid delivery model
3) Investors for the long-term
4) Market expansion plan
5) Way of operation (as in the first 2 years)
6) Social foundation
7) Any other points of interest

Murali said...

Tue, Nov 27, 2007 at 6:16 PM
To: Rekha Menon Ajit
Cc: Madhusudhanan Balan, arun.subramony at ustri.com
First, thanks Arun, Rekha and Madhu for facilitating the meeting with Dan.
Here are a few questions for Dan’s answers - for use as a possible e-mail interview. (My notes in brackets)
0) You are heading UST Global after working for nearly half a century in IBM. Do you ever think of retiring?
1) What is the secret of your health and fitness? Would you be able to suggest, say, five things that should form part of a daily routine, especially of the young?
2) In 1947, when India became Independent, you were a teenager. Having seen the developments that have taken place ever since, do you think the country has performed well, overall, in comparison to China?
3) As someone who has been a witness to the growth of IT in India, can you outline the major milestones that we crossed to come to where we now are? Could development have happened earlier?
4) Are you happy with the way the IT industry is currently run? Where are the shortcomings?
5) You are emphatic that the benefits of IT should not stop merely with export earnings and employment but should percolate into the country more. Can you describe the ideal situation?
6) What are the top ten things that Indian IT industry has to do to ensure such percolation?
(a para or two each on: mindset change, corporate planning, international support, board positions and executive responsibility, rewards and recognition, community development-related work from freshers, use of government machinery to disseminate, inviting the retired govt servants as hon administrators, ...)
7) Anecdotes of interest, the problem of corruption, wage inflation in the industry
8) Any other points...